Field Service and Service Desk with SLA throughout Brazil
Monitoring of the complete cycle of the call, from start to closing, according to SLA related to the service.
With services running throughout Brazil, the EasyTech Group Managed Services portfolio has IT infrastructure management and support solutions with expert, process-driven, and advanced technology professionals.
The capillarity, reference cases of several global industries allied to the wide knowledge of the business, allows to innovate in the offers and develop integrated solutions for remote or local support of all levels.
Field services have remote management driven by integrated multi-channel service (telephone, web, chat, social networking and email) to end users.
For the EasyTech Group, going beyond is working with a focus on customer experience and apply methodologies and technologies to support applications involving IOT, Multidisciplinary Service Desk, private platforms and M2M management.
If you need to develop, deploy, manage or monitor your IT infrastructure, you need the EasyTech Group.
Contact our Sales Department and ask for a quote!